Graphic Design Terms & Conditions

1. Agreement to Terms

By engaging our graphic design services, you agree to be bound by the following Terms & Conditions. Please read these terms carefully before placing your order. These terms apply to all design projects between you (“the client”) and Printing.com.sg (“we,” “us,” or “our”).

2. Design Process

  • Consultation: We will conduct an initial consultation to gather information about your project requirements. This will be followed by the creation of design concepts for your review.
  • Revisions: We offer up to three rounds of revisions. Additional revisions may incur extra fees, which will be communicated to you in advance.
  • Approval: Upon final approval, we will deliver the finished design files in the agreed-upon formats (e.g., PDF, PNG, JPG, AI). Once approved, no further changes can be made without incurring additional costs.

3. Payment Terms

  • Payment Methods: Payment for graphic design services must be made in advance via Paynow, credit/debit card, PayPal, Stripe, bank transfer, or corporate cheque (for registered corporate accounts).
  • Payment Schedule: A 50% deposit may be required before starting the design project, with the remaining balance due upon project completion and final approval.
  • Refund Policy: Due to the custom nature of graphic design services, refunds are not available once the design process has begun. If you cancel the project before work has started, you may be eligible for a partial refund, subject to our discretion.

4. Intellectual Property

  • Ownership Rights: Upon full payment, you will receive ownership of the final design and any accompanying files. You are granted full usage rights to the design for both print and digital purposes.
  • Design Credit: We reserve the right to showcase the final design in our portfolio and promotional materials unless otherwise agreed upon by both parties.
  • Third-Party Content: You are responsible for providing any third-party content, such as logos, fonts, or images, with appropriate licensing for commercial use. We are not liable for any legal issues arising from the use of unlicensed content provided by the client.

5. Project Timelines

  • Turnaround Time: The timeline for delivering design concepts will depend on the scope of the project. Initial design concepts are typically provided within 3-5 business days.
  • Delays: We are not responsible for project delays caused by delayed feedback, incomplete information, or changes to the project scope.

6. Client Responsibilities

  • Project Details: The client is responsible for providing clear and complete design requirements, including text, logos, and other necessary materials.
  • Approval: The client must review all designs and provide feedback or approval in a timely manner to ensure that deadlines are met.

7. Printing Services

  • Optional Printing: If you choose to use our printing services, we will provide a separate quote based on your specific printing needs.
  • File Preparation for Print: We will prepare your final design files for print, ensuring they meet the necessary technical specifications. However, we are not responsible for any print errors resulting from third-party printing services.

8. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages resulting from the use or inability to use the design services, including but not limited to loss of revenue, profits, or data. Our liability is limited to the amount paid for the design services.

9. Cancellation Policy

You may cancel the project at any time before work begins, subject to the refund policy outlined above. If the project is canceled after work has commenced, you will be responsible for payment for any work completed up to the date of cancellation.

10. Amendments to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Any changes will be communicated to you and will apply to future design projects.

11. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of Singapore. Any disputes arising from these terms will be resolved in the courts of Singapore.